Many small businesses have a website, a domain, and email accounts that were set up years ago by someone who is no longer involved. NovaTech IT handles the routine upkeep — renewals, updates, user accounts, and the settings that help email get delivered — and documents who owns what.
These are the issues small businesses most often bring to NovaTech IT about their website and email.
The domain, hosting, or email admin account belongs to a former employee, a previous web designer, or a personal email address.
A domain, SSL certificate, or subscription renews — or lapses — without anyone noticing until something stops working.
Hours, services, staff, or phone numbers on the website no longer match how the business actually operates.
Customers say your messages end up in their junk folder, or replies never seem to arrive.
Mailboxes for people who left are still active, or their messages and files were never moved to someone else.
The domain is with one company, hosting with another, and email with a third — and nobody has the full picture.
Services can be set up as ongoing monthly management or handled as individual tasks. The right fit depends on how much your business relies on its website and email.
Keeping domain registration current, managing DNS records, and making sure the domain is registered in the business's name.
Monitoring that the site is online, the SSL certificate is valid, and hosting accounts are paid and accessible.
Updating hours, services, photos, staff, and contact information when your business changes.
Keeping a current copy of the website so it can be restored if something is changed or broken by mistake.
Keeping your Google Business Profile information consistent with your website and watching Search Console for reported problems.
Periodic checks for broken links, outdated pages, and contact forms that are not delivering messages.
Setup and administration of business email on your own domain, including licenses and admin settings.
Adding new employees, removing departing ones, password resets, and moving a former employee's mail to the right person.
Setting up addresses like info@ or office@, shared inboxes, and distribution lists so messages reach the right people.
Configuring the DNS records receiving mail servers check to confirm your email is legitimate, which can reduce spam-folder problems.
Moving mailboxes from an old provider or a personal account to a business email platform.
Turning on multifactor authentication for email accounts and reviewing who has administrator access.
Managing your website and email does not mean taking control of it. The business keeps ownership of its accounts at all times.
NovaTech IT reviews your current domain, hosting, website, and email setup and identifies who controls each account.
Access is recovered or consolidated where needed, settings are corrected, and everything is written down in one place.
Choose monthly management or as-needed help for updates, new users, renewals, and problems as they come up.
Domain registration, website hosting, and Microsoft 365 or Google Workspace subscriptions are billed by those providers and are separate from NovaTech IT service charges.
Email authentication improves how receiving servers evaluate your messages, but no one can guarantee inbox placement. Final delivery decisions are made by the recipient's email provider.
No. NovaTech IT can manage an existing website as long as access to the hosting or site platform can be obtained. If you need a new site built, see Web Design.
Recovering access is often the first step. The process depends on the provider and usually requires proof that you represent the business. NovaTech IT can walk through it with you.
Yes. Mail, contacts, and calendars can typically be moved to Microsoft 365 or Google Workspace on your own domain. What transfers depends on the original provider.
Most website and email work is done remotely, so it is available to businesses outside Cumberland County. See the service area page for on-site coverage.
Tell NovaTech IT where your website, domain, and email are hosted today — or that you are not sure. The first step is a straightforward look at what you have and who controls it.