If you have spoken with NovaTech IT and been directed to this page, follow the steps below to connect. The session is secure and ends as soon as the work is complete.
📞 (931) 287-9022Already have a Session ID? Enter it below to connect instantly.
Or download the app below and call us with your Session ID
A remote session allows NovaTech IT to see and control your screen to diagnose and fix problems. Here is what to expect.
Always call or confirm with NovaTech IT before starting a remote session. Never give access to someone who contacted you unexpectedly.
Download the NovaTech IT Assist app using the button on this page. It takes less than two minutes and nothing stays on your computer.
Once the app opens you will see a Session ID on screen. Read it to NovaTech IT over the phone and the session will begin instantly.
The NovaTech IT Assist app is free, secure, and works on Windows, Mac, and Linux. Nothing is permanently installed on your computer.
ⓘ Works on Windows, Mac, and Linux. The app closes automatically when the session ends. Nothing stays on your computer.
Remote support is safe when done correctly. Here is how NovaTech IT protects you.
NovaTech IT will never contact you out of the blue and ask for remote access. Always initiate contact yourself.
Your screen is always visible to you during the session. You can see exactly what is being done at all times.
You can end the remote session instantly at any time by closing the program or clicking disconnect.
The connection closes as soon as the session is complete. NovaTech IT cannot reconnect without your permission.
Both tools use industry-standard encryption. Your session is private and cannot be intercepted.
If anyone calls you claiming to be Microsoft, Apple, or your ISP and asks for remote access — hang up immediately.
Call NovaTech IT and we will walk you through the entire process step by step over the phone. It is easier than it looks.