Privacy Policy

1 Introduction

Welcome to the NovaTech IT website ("Website").

NovaTech IT ("NovaTech IT," "we," "our," or "us") is a sole proprietorship located in Crossville, Tennessee providing technology support and managed IT services to residential and business customers.

We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.

2 Information We Collect

We collect only the information necessary to communicate with customers, provide requested services, improve our Website, and operate our business.

Personal Information

When you voluntarily submit a contact form, request service, or otherwise contact us, we may collect:

• Full name
• Email address
• Telephone number
• Company name (if applicable)
• Service address
• City
• Information about your technology issue
• Any additional information you choose to provide

We do not intentionally collect sensitive personal information unless it is necessary to provide requested services.

3 Information Collected Automatically

When visiting our Website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Operating system
• Device type
• Screen resolution
• Pages visited
• Time spent on pages
• Referring website
• Approximate geographic location
• Date and time of visit

This information is used only to improve our Website, understand visitor behavior, and maintain security.

4 Google Analytics

Our Website may use Google Analytics or similar website analytics services. These services may collect information such as:

• Pages viewed
• Session duration
• Device type
• Browser information
• General geographic region
• Traffic source

Google Analytics uses cookies to generate reports regarding Website usage.

For more information regarding Google's privacy practices, please visit: https://policies.google.com/privacy

You may opt out of Google Analytics by installing Google's browser add-on available through Google.

5 Cookies

Cookies are small text files stored on your device. NovaTech IT uses cookies only for purposes such as:

• Website functionality
• Website performance
• Analytics
• Security

We do not use cookies to sell your personal information.

Most web browsers allow you to disable cookies through browser settings. Please note that disabling cookies may affect portions of the Website.

6 Contact Forms

When you submit a contact form, we collect only the information you voluntarily provide. Information submitted through our contact form is used solely to:

• Respond to your inquiry
• Schedule service
• Provide estimates
• Communicate regarding requested services
• Maintain customer records

We do not require you to create an account.

7 Customer Records

If you become a customer, NovaTech IT may maintain records including:

• Contact information
• Equipment information
• Service history
• Invoices
• Estimates
• Warranty information
• Communications
• Network documentation (business customers)
• Device information
• Asset documentation

These records help us provide ongoing support and improve future service.

8 Information We Do NOT Collect

NovaTech IT does not intentionally collect:

• Credit card numbers through this Website
• Online payment information
• Social Security numbers
• Driver's license numbers
• Medical records
• Financial account numbers
• Government identification numbers

9 How We Use Information

We use collected information to:

• Respond to inquiries
• Schedule appointments
• Provide requested services
• Improve customer service
• Improve Website functionality
• Maintain service records
• Send requested estimates
• Communicate about scheduled work
• Meet legal obligations
• Protect against fraud
• Improve Website performance

10 Information Sharing

Information may be shared only when reasonably necessary, including:

Service Providers

Third-party companies assisting with:

• Website hosting
• Email services
• Analytics
• Cloud storage
• Business software

These providers receive only the information necessary to perform their services.

Legal Requirements

Information may be disclosed if required by court order, subpoena, applicable law, law enforcement requests, or government investigations.

Business Protection

Information may also be disclosed when reasonably necessary to prevent fraud, protect our rights, protect customer safety, or investigate misuse of our Website.

11 Data Security

NovaTech IT uses commercially reasonable administrative, technical, and physical safeguards designed to protect customer information. Security measures may include:

• Password-protected systems
• Encrypted cloud services
• Limited access to customer records
• Secure business devices
• Firewall protection
• Antivirus protection
• Multi-factor authentication where appropriate

12 Data Retention

We retain customer information only for as long as reasonably necessary to:

• Provide services
• Maintain warranty records
• Meet accounting obligations
• Comply with legal requirements
• Resolve disputes
• Maintain business records

When information is no longer needed, reasonable efforts are made to securely delete or destroy it.

13 Children's Privacy

The Website and NovaTech IT's services are intended for adults age 18 or older. We do not knowingly collect personal information directly from minors. A parent or legal guardian must submit and authorize any service request involving a minor or equipment owned or used by a minor.

If we become aware that personal information from a minor has been submitted without appropriate parental or guardian authorization, we will take reasonable steps to delete that information.

14 Third-Party Websites

Our Website may contain links to third-party websites. NovaTech IT is not responsible for the privacy practices, security, content, or policies of any third-party websites.

Users should review those websites' own privacy policies.

15 Your Rights

Depending upon applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request limitations on processing where legally applicable
• Ask questions regarding how your information is used

Requests may be submitted using the contact information provided below.

16 Email Communications

If you contact NovaTech IT by email, we may retain copies of those communications for customer service, business documentation, and legal purposes.

We do not send unsolicited marketing emails.

17 Do Not Track Signals

Some web browsers transmit "Do Not Track" signals. Because there is currently no uniform industry standard governing these signals, our Website may not respond to all Do Not Track requests.

18 International Visitors

NovaTech IT operates primarily within the United States. If you access this Website from outside the United States, you understand that your information may be transferred to and processed in the United States.

19 Changes to This Privacy Policy

NovaTech IT reserves the right to update this Privacy Policy at any time. Changes become effective when posted on this Website. The "Last Updated" date will be revised whenever material changes are made.

20 Contact Information

Questions regarding this Privacy Policy may be directed to:

21 Your Consent